'The Application Consultant (AC) is key to the success of the worldwide TopoDOT user community. The AC combines TopoDOT product expertise with geospatial industry knowledge to identify and implement the optimal process solution for each client. In support of account acquisition, the AC is critical to successfully communicating and demonstrating the TopoDOT value proposition to account prospects. In support of account development, the AC will work with TopoDOT users to understand their operational and business models, objectives and challenges. The AC will develop a comprehensive plan designed to implement the process meeting these challenges while coordinating with business development in identifying TopoDOT product and training transactional opportunities. The AC is responsible for the execution of in-house and on-site training initiatives assigned by the director.  In addition the AC will contribute technical consulting services to internal TopoDOT process development initiatives contributing to meeting TSO and company wide operational objectives. 

Primary Responsibilities 

NOTE: This job is an onsite position at the company headqaurters in Winter Garden, FL

General Training & Support

• Monitor and provide same-day response to in-bound support requests
• Assess support requirements and resolve immediate issue 
• When necessary schedule and execute online training program to resolve issue
• Update and maintain documentation with Zendesk
• Inform Business Development of any product or training sales opportunities

Account Acquisition Consulting Services

• Coordinate with business development to align individual consulting objectives with corresponding account acquisition opportunities--Document objectives.
• Contact account acquisition prospect and schedule evaluation training
• Execute trial training program, document and report on progress
• Coordinate close with business development
• Follow up with on-boarding training program

Account Development Consulting Services

• Coordinate with business development to identify consulting objectives unique to account
• Communicate value proposition of TopoDOT solution within context of objectives
• Develop TopoDOT product/process implementation plan designed to meet objectives
• Identify sales opportunities within plan context
• Execute remote or on-site TopoDOT product installation, training and process implementation meeting account’s operational objectives 
• Coordinate with business development to further pursue TopoDOT process integration opportunities

Initiative Project Consulting Services

• Identify, document and share intelligence regarding product development opportunities with PD group
• Provide technical consulting support for development initiatives
• Evaluate and test performance of TopoDOT products as required
• Support development and maintenance of all aspects of educational curriculum

General 

• Operate effectively in a multi-task environment
• Prioritize tasks, document progress and report to task owners
• Maintain detailed schedule and calendar according to established TSO protocols
• Pursue continuous technical development within context of TopoDOT products and related technology

Travel in support of promotional and on-site training initiatives