Support Technician - GIS Support

Arizona Public Service

Prescott, Arizona

Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.  

The Support Technician - GIS Support position is primarily responsible for tracking and analyzing information and geospatial data and provide varied specialized duties to the Forestry and Resource Management (FRM) department. Perform a wide range of analytical, technical, and administrative support activities for the department regarding work activities.  Assignments may involve work of a confidential and compliance-based nature and requires the ability to learn the practices and procedures of the FRM department, company policies, and programs.  May act as liaison between the FRM department and internal and external customers and contractors, and actively participate in trainings, meetings, committees, and working groups. 

Minimum Requirements

  • High school graduate/GED plus four (4) years experience in advanced administrative positions OR equivalent combination of education and experience (see below for preferred skills/knowledge/quals for this role).
  • Four (4) years experience using Word, Excel and PowerPoint applications (or similar computer applications).
  • Knowledge in a specialized department function including department practices, programs, plans and policies.
  • Knowledge of computer systems and applications related to department or function support.
  • Ability to analyze data and formulate conclusions.
  • Ability to prepare reports, trends and/or recommendations.
  • Ability to present ideas in an effective manner, orally and in writing.
  • Ability to establish and maintain effective working relationships with all levels of employees and the general public.

Preferred special skills, knowledge or qualifications:

  • Associates degree in geography, cartography, data science, information technology, computer science, or related field and two (2) years experience collecting and analyzing geospatial data, OR equivalent combination of education and experience (MS Office 365 or ESRI certification and courses). 
  • Experience using Office 365 applications, ESRI applications such as Field Maps, Survey 123, ArcGIS Pro and/or ArcGIS Online, and creating and maintaining geodatabases in an enterprise environment. 
  • Knowledge of Power BI to analyze data and formulate conclusions, trends, and reports. 
  • Experience with Javascript, SQL and/or Python.

Major Accountabilities

1) Performs activities to support the administration, coordination, analysis, communication, development, design, testing and/or implementation of department programs, plans and policies.
Audits, tracks and maintains appropriate documentation for functional area programs.  Prepares department tools, guides, matrices and other supporting materials.

2) Consults with team members on informational requirements.  Gathers, collects, records, tracks and verifies data and information from multiple sources.  Provides data and information to others on functional area processes and procedures.

3) Researches, compiles, reviews, analyzes, manipulates and summarizes data to create a wide variety of reports, charts and presentations for management review, meetings and events.

4) Serves as user support for department's computer-based systems by generating reports/queries and maintaining databases.  Participates in the testing and implementation of systems to enhance and support business processes and information needs.  Utilizes software and various computerized systems for functional area to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations.  Maintains related documentation, queries and/or department databases containing confidential information to ensure compliance with federal regulations and corporate policies.

5) Examines transactions or information to insure compliance with rules and regulations.  Discusses discrepancies with appropriate contacts.

6) Troubleshoots problems with departmental office equipment (i.e. computers, printers, copiers, etc.) and initiates resolution.  Trains others in the use of departmental office equipment.

7) Provides orientation, work direction or training to other administrative support positions in the department when necessary.

8) Coordinates event planning responsibilities for department meetings, training sessions and conferences when necessary.  Plans program, agenda and services according to customer requirements.  Coordinates services for events and arranges availability of audio-visual equipment, transportation, displays, catering, signage, printing and other event needs.  Conducts planning meetings, prepares communication and documents as necessary.  Monitors event progress and makes modifications/changes as appropriate.  Reviews event bills for accuracy.

Export Compliance / EEO Statement
This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.



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Category GIS Technician