ITS GIS Analyst

Cumberland County

Fayetteville, North Carolina

Position Overview
Become part of a team in our Innovation and Technology Services Department that performs complex GIS analysis and provides GIS support services to all County departments and a primary emphasis for Planning, Tax, 9-1-1 Dispatch, Fire, Sheriff’s Office and Animal Services.  As a GIS Analyst, you will deliver GIS data maintenance and support, reporting, research and analysis, and training.

Examples of Duties

  • Responsible for creating, editing, maintaining, proofing, and validating spatial datasets, maps and layers within ArcGIS software environment along with proper directional routing to include but not limited to: street centerline, address points, fire hydrants, day cares, group homes, playgrounds, boundary lines (e.g. tax fire districts, voting districts, emergency-related zones or response plans, county lines, city lines, subdivisions, and many others)
  • Deploy new GIS data layers to related applications (includes: street centerline, address points, emergency-related zones or response plans); troubleshoot and resolve any problem occurrences with GIS data layers; follow quality control procedures ensuring data integrity, accuracy, and currency
  • Ensures the 9-1-1 addressing data is tested and functional across the supported agencies and is synchronized with the related phone systems (ALI database, MSAGs, ESNs, etc.)
  • Track issues through the helpdesk system and provide timely updates to stakeholders
  • Performs statistical analysis and calculations on complex data provided by the departments.
  • Assist in drafting, evaluating, and implementing technical standards regarding the GIS program and activities
  • Conduct data analysis regarding usage of currently deployed GIS applications and other GIS technologies; determine adoption rates of new GIS applications and/or GIS technology; determine hindrances and advise on possible solutions
  • Conduct formal training at various levels for all users of GIS applications and GIS technologies on an ad-hoc and regularly scheduled basis; coordinate the development of the training plan with manager and fellow GIS staff members
  • Provide GIS operational support before, during, and after emergency-level events to include making necessary preparations and communicating with the various stakeholders

Minimum Qualifications
Graduation from an accredited four-year college or university with a degree in Geography, GIS or Planning and two (2) years of experience that demonstrates the ability to perform the duties of this position to include being familiar with multi-versioned geodatabases and the suite of ArcGIS server and desktop products; or an equivalent combination of education and experience. Experiences may be substituted for required education at a ratio of two years of experience for one year of education.

Knowledge, Skills and Abilities

  • Knowledge of methods to create, edit, and analyze GIS data
  • Knowledge of GIS toolsets, file formats, map projections and digital compilation techniques
  • Knowledge of the principles, techniques and standards of base mapping, cadastral mapping and geographic information systems technologies
  • Ability to be familiarity with and the assistance in configuring and implementing GIS-centric systems to include: damage assessment, disaster recovery, or other emergency-dispatch related systems
  • Ability to organize, analyze, interpret and resolve GIS related issues; read, analyze and interpret general business periodicals, papers, professional journals, manuals, technical procedures or governmental regulations
  • Ability to work with other staff members
  • Ability to write reports, technical summaries, memorandums and procedure manuals  
  • Ability to regularly interact with others, exchange and present information, and respond to questions from groups of managers, clients, customers and the general public
  • Ability to communicate technical information to non-technical individuals
  • Ability to establish and maintain effective working relationships with other departments
  • Ability to gather, compile and analyze statistical data into an understandable organized format for the intended audience


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Category GIS Analyst