GIS Support Technician

City of Worcester

Worcester, Massachusetts

The City of Worcester seeks qualified applicants for a GIS Support Technician for the Sewer Operations Division within the Department of Public Works & Parks. Under the direction of the Senior GIS Analyst, the position is responsible for editing Water and Sewer data within a versioned geodatabase environment using Esri ArcGIS Pro software for the Geographic Information System (GIS). The position will work closely with the Senior GIS Analyst and the Department of Innovation and Technology to generate maps and reports using ArcGIS PRO upon request, analyze georeferenced plans and review and edit data relevant to the Water and Sewers Division.

Bilingual and multilingual applicants are encouraged to apply.


  • Update and maintain water and sewer data in the GIS system using ArcGIS Pro
  • Record, review and edit data from a variety of sources such as Field data, CAD Data, As-Built Data and tabular data
  • Analyze georeferenced plans and digitize data for inclusion into the various Feature Classes within the GIS
  • Generate maps and reports using ArcGIS Pro upon the request from the public and other City Departments
  • Assist in training other assigned personnel to edit water, sewer and other DPW&P related data as well as Map Generation and Analysis using ArcGIS Pro
  • Occasionally perform other duties for the GIS functions and programs of the Department of Innovation and Technology and DPW&P
  • Download, convert and upload GIS data to internal and external sources
  • Assist in updating field collection records for catch basin and CCTV inspection data to the Asset Management software and Central Square EAM
  • Assist in developing and editing data collection forms in Central Square EAM
  • Additional duties as assigned


  • Working knowledge of GIS hardware including plotters and scanners
  • Working knowledge of Microsoft products including Access and Excel
  • Excellent attention to detail and ability to work independently
  • Ability to follow both oral and written instructions
  • Proficient professional skills with ESRI’s ArcGIS PRO
  • Ability to maintain effective working relationships with interact collaboratively with other department personnel
  • Ability to work independently, exercise good judgment and make sound decisions
  • Ability to think critically and problem solve
  • Ability to conduct research and to prepare detailed and accurate reports
  • Ability to multitask in a fast-paced environment, complete assignments in a detailed, timely and organized manner
  • Excellent data processing skills
  • Strong research and analytical skills, strong math skills
  • Ability to use digital documents, filing systems and maintain accurate records
  • Excellent written and verbal communication skills


  • Bachelor’s degree in Geographic Information Systems, Geography, Engineering or Computer Sciences or related field OR;
  • Any equivalent combination of education, training and three (3) years of experience which provides the required knowledge, skills, and abilities to perform the essential functions of the position may be considered in lieu of above requirement
  • One (1) year of experience with ESRI ArcGIS Pro 3.x software, preferably in a Microsoft Windows 10 environment
  • Experience with GIS hardware, including plotters and scanners
  • Experience with Microsoft Office Suite
  • Experience performing data quality assurance and quality control
  • Valid Driver’s License


  • Two (2) years of experience with ArcGIS Pro in a municipal or public utility environment (water/wastewater systems)
  • One (1) year of experience with AutoCad
  • Three (3) years of experience with ESRI ArcGIS PRO software, preferably in a Microsoft Windows 10 environment

SALARY RANGE: $29.45– $35.90 hourly, full-time, with an excellent benefits package.



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Category GIS Technician