GIS Supervisor

City of Tacoma

Tacoma, Washington

Tacoma Water is looking for a Geographical Information System (GIS) Supervisor to join their amazing team! The GIS Supervisor plays a key role in guiding the direction, innovation, and sustainment of Tacoma Water’s GIS capability.  This role will supervise a team of seven represented GIS members who work to keep Water’s GIS maps, apps and data accurate in support of Water operations. In this role you will help to shape the GIS strategic direction from both an architectural and implementation perspective. The position will work with appropriate department staff to make modifications to the GIS infrastructure, training, and support processes to align with the strategic direction of Water.

Responsibilities Include:

  • Supervise a team of GIS professionals represented by various labor unions by motivating, training, and delegating assignments; monitoring performance; and taking appropriate disciplinary/corrective action.
  • Foster environment of learning and collaboration by setting performance standards and expectations; providing feedback; and supporting career development of staff.
  • Direct and support geospatial team in the automation of GIS workflows and streamline processes and procedures
  • Act as a department liaison between the Tacoma Water GIS team and other information technology groups within the utility to ensure the overall health of the GIS environment. 
  • Engage with customers, end users, GIS professionals, IT professionals, and management to discuss GIS solutions, business needs, and desired outcomes.
  • Prioritize activities of the Geospatial team, in alignment with Business Services, Operational Technology, and Tacoma Water priorities.
  • Participates in key planning and decision-making activities and provides leadership and guidance to staff
  • Mature the GIS service delivery model by developing Service Portfolio, and Service Level Agreements (SLA’s)
  • Perform hiring activities such as recruitment, applicant review, applicant interviews, and make hiring recommendations of staff.
  • Design, plan, and implement long term GIS solutions to support business customers and their changing needs across the water utility. 
  • Research, investigate, and make recommendations regarding development, issuance, and evaluation of responses for RFPs and RFQs for the acquisition of software, hardware and professional services contracts
  • Develop organizational design plan and make recommendations to the Operational Technology Services Assistant Division Manager and Business Services Section
  • Manager, to include reporting structure of the team, team size, concentration of technical skill sets and behavioral competencies, and enhancing/streamlining process flows
  • Adapts standard project approaches and templates to unique situations
  • Anticipates, assesses, and responds to changing customer needs
  • Actively seeks opportunities to improve business practices and provide innovative solutions.


Minimum Education*
Bachelor's degree (may prefer/require Master's degree)

Minimum Experience*
5 years of software development, software architecture and database/ data warehouse experience including 1 year prior at supervisory level.
*Equivalency: 1 year of experience = 1 year of education 

Desired Qualifications:

  • 5 years of lead or supervisory experience with proven expertise using Esri software
  • Experience trouble shooting all types of technical issues and providing support on GIS applications, systems, ESRI software and supporting tools. 
  • Experience developing agency-wide information technology system architecture in support of GIS application development using ArcGIS Enterprise
  • Experience deploying additional ArcGIS Enterprise capabilities, such as GeoEvent Server, Image Server, or Utility Network
  • Experience with VertiGIS applications, including Web, Mobile, Workflow, and Reports
  • Possession of industry certifications such as ITIL, GISP, or other technical certifications.

Knowledge & Skills

  • Strong customer focus through building customer relationships, positive attitude, and proven methods to effectively manage customer interactions.
  • Strong project management skills.
  • Experience with geospatial technologies and systems.
  • Current knowledge of Esri’s GIS software platform including ArcGIS Enterprise, ArcGIS Online, ArcGIS Pro, and ArcGIS Desktop. Familiar with mobile GIS, data analytics tools, scripting/programming, and spatial visualization.
  • Experience in vendor management, procurement, and contracting.
  • Pursues recommended training and industry certifications to stay current in the field.
  • Knowledge of basic managerial principals including development of goals, translation into a work program, development of budgets. 


When you apply, please indicate that you are responding to the posting on My GIS Jobs.

Category GIS Coordinator