This position is responsible for maintenance and status logging of all Park County and City of Livingston owned GIS hardware and software assets as well as training and trouble shooting support of all county/city employees using GIS, GPS for their assignments. Under the general supervision of the County IT/GIS Manager this position performs a variety of routine and complex technical GIS and GPS related work. The holder of this position is responsible for being aware of all activities of the GIS and IT programs and all actions required to integrate the needs of the GIS users into the existing system, under the direction of the IT/GIS Manager.
This position is also responsible for desktop support of all Park County and City of Livingston employees using computers for their work assignments. To provide end-user technical support and desk-side assistance. The platforms supported are Microsoft OS and Office products, Dell Computers, Networked Printers, Smartphones and other mobile devices. Responsible for receiving inquiries and issues from users and to determine the root cause of incidents. To install, configure, troubleshoot, diagnose and resolve issues with PC’s, laptops, network connectivity, printers and peripherals. Under the general supervision of the IT/GIS Manager this position performs a variety of routine technical IT related work. The holder of this position is the front line support for desktop users under the direction of the IT/GIS Manager. Also assists with phone system support.
Each duty listed below makes up a portion of the duties of this position and all other functions are included in Other Duties as Assigned. All duties below are essential functions unless otherwise indicated. Duties of the position are not all inclusive and subject to change.
A. GIS/RURAL ADDRESSING:
- Assist customers with maps and addresses.
- Responsible for the day-to-day reliable operations of the ArcGIS Online platform.
- Update road lines and addresses with GPS.
- Update rural addressing maps as requested.
- Work with E911 departments to update data as needed.
- Collects, stores, retrieves and manipulates geographic information; Generates and maintains spatial and/or tabular data for GIS’ maintains and documents relationships between layers of data.
- Enters attribute information into a database.
- Produces reports and cartographic maps.
B. HARDWARE REPAIR, MAINTENANCE, AND REPLACEMENT:
- Responsible for the day-to-day reliable operations of the desktop help desk.
- To submit orders for part
- Inventory and dispose of E-Waste products as needed.
- To interface directly with internal customers with a professional and positive demeanor with regards to desktop help and rural addressing.
- To perform front line support for email and phone requests
- To handle printer deployments and resolving break/fix issues
- To manage PC relocation per Move/Add/Change requests
- To install and upgrade hardware and software
C. GIS/GPS and IT EQUIPMENT OPERATOR’S TRAINING IN THE USE OF THEIR COMPUTERS AND REQUIRED SOFTWARE:
- Responsible for the training of personnel.
- Responsible for the trouble-shooting each Department’s GIS/GPS and IT equipment when a discrepancy report is filed.
D. GIS/IT EQUIPMENT & SOFTWARE MAJOR REPAIR AND/OR REPLACEMENT:
- Responsible for coordination for either effecting major repair or replacement and updating of all GIS and IT assets. Responsible for coordinating with the IT/GIS Manager regarding the costs associated with the activities of the GIS and IT budget.
- Responsible for maintaining a current knowledge of the availability of parts and other equipment for County owned GIS/GPS and software and the advantages and disadvantages of newer hardware and software that has become available in the marketplace. Ensures compliance of software licenses with federal and state regulations.
E. OTHER DUTIES AS ASSIGNED:
- Perform a variety of duties as assigned by the IT/GIS Department Manager.
- Continuing education in the field of GIS/GPS and IT hardware, software and/or methods is encouraged and with proper advance arrangements to do so, may be conducted on County time and paid for by the County.
- Such training must be approved by the supervisor and the Park County Commission.
This work requires knowledge of the principles, practices, and methods involved in the day to day maintenance of GIS/GPS and IT systems within a county or municipal system.
Education and Experience
The minimum requirement for this position is a two-year Associates of Art (AA) degree in a related field plus one year of on the job experience. Additional education and/or years of experience are highly desirable and the compensation level will be set adjusted accordingly. Must have a professional level of communication skills, the knowledge and ability to handle sensitive and confidential information on a daily basis. Must have the ability to multi task while providing good customer service. Work experience dealing with the public is preferred.
Must successfully clear a criminal background check.
This position is accountable for carrying out and coordinating standardized GIS/GPS and IT position practices, software instillation and maintenance practices and procedures by applying established criteria to problems, questions, or situations (e.g., system errors, etc.). Requires the interpretation and application of well-defined administrative rules, regulations, and policies to recurring GIS/GPS and IT operations.
The position requires handling non-public confidential information. The person in the position acknowledges the confidential nature of non-public information regarding county employees and elected officials. Consistent with applicable policies and guidelines, the person in the position will respect and safeguard the privacy of employees, elected officials and Park County and the confidential nature of information in accordance with Montana state law. Without limiting the general nature of this commitment, the person in the position will not access or seek to gain access to confidential information regarding any past or present employees, elected officials, and Park County in the course of fulfilling job responsibilities. The person in the position hereby acknowledges that the person understands that in this context, confidential information is considered all non-public information that can be personally associated with an individual.
If in the course of executing job responsibilities, the person in the position accidentally accesses information that others might consider inappropriate for this position to access, the person in the position will notify the person’s supervisors of the date and time of the access. If a question arises at a later time, it will be understood that the access was accidental. The person in the position will not disseminate any such information.
By signing this Position Description, the undersigned hereby acknowledges reading and understanding this section regarding confidentiality and agrees to abide by the terms and conditions set forth herein. Violation of confidentiality may warrant disciplinary action, up to and including, suspension, demotion or termination of employment
VI. INDEPENDENCE OF ACTION
The person in this position plans and carries out most assignments independently, and uses judgment and initiative to solve problems, such as troubleshooting software and system problems. Work assignments require the person in this position to interpret and adapt agency guidelines to fit unusual circumstances and specific problems (e.g., the person in this position develops and recommends new processing procedures in response to identification of process inefficiencies, frequent errors, etc.). Work objectives and priorities are defined by the supervisor.
VII. PERSONAL CONTACTS
This position has contacts with other county personnel, elected officials, department heads, county employees, vendors, and citizens in order to be responsive to questions and inquiries regarding information technology and GIS.
VIII. WORK ENVIRONMENT/PHYSICAL DEMANDS
Work is primarily performed in a normal office environment, involving the occasional lifting of 35 pounds or more. There are situations where heavy electronic equipment is installed and removed from electronic cabinets and would require reaching into difficult places and enclosures to operate normal hand tools. Lifting of equipment over 35 pounds needs to be with assistance.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
When you apply, please indicate that you are responding to the posting on My GIS Jobs.
|Category||GIS Coordinator, GIS Technician|