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GIS Analyst Help Desk Support (Remote)
Serigor
Raleigh, North Carolina
| Deadline | Oct 12, 2025 |
Job Title: GIS Analyst Help Desk Support (Remote)
Location: Raleigh, NC
Duration: 12+ Months
Job Description:
This a Mid-Level GIS Analyst/Help Desk support contractor which provides excellent verbal communication and technical assistance and support to the GIS Unit. This position serves as a primary resource for the GIS Unit help desk and will actively be engaged in communicating directly with customers, gathering intelligence related to customer complaints, troubleshooting technical problems, documenting problems in ServiceNow, assigning tickets to other GIS Unit teams. Position requires skills utilizing ArcGIS Pro, GIS analysis, customer service, familiarity with linear referencing solutions, and familiarity with ArcGIS Online.
Skills:
SkillRequired/DesiredAmountof ExperienceExcellent Verbal Communication in customer service situations2YearsArcGIS Pro2YearsArcGIS Online2YearsTicketing writing within Enterprise Ticketing Systems like ServiceNow or similar1Years
Location: Raleigh, NC
Duration: 12+ Months
Job Description:
This a Mid-Level GIS Analyst/Help Desk support contractor which provides excellent verbal communication and technical assistance and support to the GIS Unit. This position serves as a primary resource for the GIS Unit help desk and will actively be engaged in communicating directly with customers, gathering intelligence related to customer complaints, troubleshooting technical problems, documenting problems in ServiceNow, assigning tickets to other GIS Unit teams. Position requires skills utilizing ArcGIS Pro, GIS analysis, customer service, familiarity with linear referencing solutions, and familiarity with ArcGIS Online.
Skills:
SkillRequired/DesiredAmountof ExperienceExcellent Verbal Communication in customer service situations2YearsArcGIS Pro2YearsArcGIS Online2YearsTicketing writing within Enterprise Ticketing Systems like ServiceNow or similar1Years
HOW TO APPLY
https://serigorinc.applytojob.com/apply/89qH1i14O9/GIS-Analyst-Help-Desk-Support-Remote
When you apply, please indicate that you are responding to the posting on My GIS Jobs.
| Category | GIS Analyst , GIS Coordinator |
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