Job Title: Production Support Engineer / Application Support Analyst Location: Onsite in Jersey City, NJ Duration: 12 mos. Bill Rate: $71/hr.- $74/hr. w/ 8-12 years exp. Summary: Seeking a Production Support professional to support critical applications and operational dashboards. This role focuses on day-to-day application health monitoring, dashboard checks, high-level incident triage and resolution, and coordination across multiple technology and business partners. The ideal candidate is technically hands-on, comfortable troubleshooting in real time, and experienced in supporting production environments. Key Responsibilities: • Perform daily production support activities, including dashboard monitoring, application checks, and service health verification. • Monitor system performance and availability; identify anomalies and initiate investigation and remediation. • Provide high-level issue triage and resolution, including incident ownership, impact assessment, and escalation when needed. • Troubleshoot and debug application issues using logs, SQL queries, and root cause investigation techniques. • Support and monitor batch processing, including scheduling, failures, reruns, reconciliation, and dependency checks. • Collaborate with multiple teams such as developers, infrastructure, database teams, upstream/downstream application teams, and business stakeholders to drive issue resolution and communication. • Create and maintain runbooks, SOPs, and knowledge articles; contribute to continuous improvement of monitoring and support processes. • Participate in post-incident reviews to document root causes, corrective actions, and preventive measures. Required Qualifications Experience: • Experience in production support, application support, or operational support for enterprise systems. Technical Skills including working knowledge of: • Java o Application-level understanding o Ability to debug and interpret stack traces and logs • PL/SQL / SQL o Querying databases o Troubleshooting data issues o Validating results • SOAP Services o Understanding request/response patterns o Knowledge of common failure scenarios • Batch Processes o Monitoring and diagnosing failures o Understanding job dependencies • Debugging and Log Analysis o Production environment troubleshooting o Root cause identification Incident Management: • Strong incident management skills. • Prioritization and ownership mindset. • Structured troubleshooting approach. • Clear stakeholder communication. Preferred Qualifications: • Experience supporting systems with strict uptime and availability requirements. • Familiarity with monitoring and alerting practices, including dashboards, alerts, health checks, and operational metrics. • Experience with root cause analysis (RCA) methodologies and post-incident documentation. • Understanding of change management and release support within production environments. • Ability to work effectively with multiple teams and partners in a fast-paced environment. Soft Skills: • Strong written and verbal communication skills, including timely status updates during incidents. • Detail-oriented with a focus on operational excellence and risk reduction. • Comfortable working under pressure and handling multiple concurrent issues. Must Have: • Production/Application Support • Java • SQL / PL-SQL • Debugging & Log Analysis • Incident Management • Batch Job Monitoring • Root Cause Analysis (RCA) • Service Health Monitoring • Dashboard Monitoring Good to Have: • SOAP Web Services • Change & Release Management • Monitoring Tools • Runbooks/SOP Documentation • Post-Incident Reviews What are the top 3 skills required for this role? 1. Spring boot 2. Kafka 3. Microservices and AWS