911 GIS Coordinator

Alachua County

Alachua County, Florida

Minimum Qualifications
Bachelor's degree in planning, geography, computer science, public safety, geomatics, or related field, and three years of GIS experience; or any equivalent combination of related training and experience.  Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status.

A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment.   If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position.
Successful completion of all applicable background checks pre-hire and ongoing are required.

Position Summary
This is highly responsible supervisory, professional and technical work coordinating the E911 Geographic Information Systems (GIS) program for the 911 Division of the Alachua County Fire Rescue Department.

An employee assigned to this classification supervises GIS staff within a section under County Fire Rescue; responsible for their professional development and work performance; responsible for the continuous analysis & maintenance of various GIS data sources produced by the E9-1-1 Office and the County Fire Rescue Department.

Work is performed under the general direction of a higher-level supervisor and is reviewed through observation, reports, meetings, and results obtained.  This position reports directly to the Bureau Chief/Communications.

Examples of Duties
This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. 

  • Exudes a positive customer service focus.
  • Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication.
  • Supervises and coordinates the activities of subordinate employees including determining work procedures and preparing work schedules; issuing written and oral instructions; assigning duties and reviewing work for exactness, neatness, and conformance with departmental and County policies and procedures.
  • Recommends personnel actions such as new hires, promotions, transfers, and disciplinary procedures including warnings, suspensions, and procedures.
  • Prepares and conducts employee performance reviews.
  • Prepares and conducts training for subordinate employees related to GIS software, advance GIS tools, and best practices.
  • Coordinates and conducts advanced GIS research and analysis; prepares reports on areas such as GIS and MSAG synchronization, ALI and GIS comparison, medical unit response times, fire response times, station locations, underserved areas.
  • Determines GIS data to be analyzed; selects and analyzes data.
  • Establishes and implements GIS related standard operating procedures; continuously reviews and updates procedures as necessary.
  • Assists with the development of short and long-range goals and objectives for GIS and data analysis needs including analysis of station locations and underserved areas.
  • Coordinates and supervises, as required, departmental GIS employees on special projects.
  • Responsible for development, coordination, maintenance and enhancement of the County E-911 GIS Systems program and all supporting databases.
  • Works closely with the Next Generation Core Services (NGCS) provider to ensure the GIS data utilized by the NGCS provider remains at a minimum 98% accurate for the purposes of 9-1-1 call routing and emergency services response.
  • Resolves complex addressing and road geometry issues and problems using detailed GIS analysis.
  • Creates and maintains a cooperative working relationship with all offices and entities associated with addressing and road naming. Works diligently to resolve misunderstandings, mistakes, errors, complaints, and concerns from all parties.
  • Assists in developing long and short-range goals and objectives for the Department's GIS data analysis needs including analysis of station locations and underserved areas.
  • Plans, develops, organizes, implements, directs preparation of results and presents administrative reports and special projects as assigned.
  • Supervises and manages the GIS support to the EOC during emergency activations of the EOC.
  • Works closely with the E911 Coordinator to ensure the industry's best practices are being followed; develops strategies to implement those practices and regularly evaluates progress.
  • Reviews the software and hardware needs of the GIS staff and provides recommendations during the budget review and development process.
  • Recommends and where appropriate, develops GIS and related training programs.
  • Coordinates GIS related activities with County Property Appraiser, Growth Management, and County 9-1-1 Center and acts as a liaison with related external organizations such as USPS and municipal permitting offices
  • Provides final review and acceptance of new address points, polygons, and street centerline data for input into the various GIS databases and distribution to numerous government and NGO's.
  • Operates, as required County motor vehicles in order to conduct field checks and investigations to obtain information for use in resolving addressing or roadway geometry problems.
  • Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency.


  • Thorough knowledge of automated mapping and spatial information processing methods and techniques.
  • Thorough knowledge of the capabilities of automated mapping and GIS systems with a focus on the ESRI software suite.
  • Thorough knowledge and experience with geographic information system design, implementation, and management including considerable experience in both administrative and project supervision.
  • Knowledge of spatial database concepts.
  • Knowledge of leadership principles and the ability to motivate team members.
  • Knowledge of GIS programming, computer mapping, and database management as it relates to ArcView, ArcGIS Desktop, ArcGIS Server, ArcReader, and ArcInfo.
  • Ability to conduct complex data analysis and take a significant role in the preparation of reported data and outcomes.
  • Ability to make decisions and provide recommendations based on factual data, and evaluate progress or success of projects and systems.
  • Ability to translate GIS related technical concepts and terminology in terms understandable  to department heads and others.
  • Ability to prepare reports, correspondence, procedures, and other documentation for distribution and use by E9-1-1 Office GIS staff members and others.
  • Ability to manage conflict, negotiate, and resolve employee relation issues and concerns in accordance with County policies.
  • Ability to define problems, collect and analyze data, establish facts and draw valid conclusions.
  • Ability to respond to inquiries or complaints from employees, citizens or other government agencies.


  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit; talk or hear. The employee is frequently required to reach and occasionally required to be mobile.
  • Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus associated with the constant use of computer monitors.


  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions.
  • During emergency situations this classification may require prolonged work hours.

The noise level in the work environment is usually moderate.



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Category GIS Coordinator