Overview

Under the general direction of the Applications Team Manager, the job emphasis for the GIS & Operations System Coordinator is the strategic, technical analysis, and configuration of a variety of public safety software systems, and the maintenance of geographic information data for 911 center systems. This position administers, maintains, and updates spatial data management, spatial analysis and GIS integration with SNO911’s technology applications. This position is the agency’s Subject Matter Expert (SME) relating to the configurations and up-keep of the user side of numerous public safety systems and conducts needs assessments from various stakeholders, research and analysis, and works directly with software developers to design, test, and further develop software application prototypes and software releases. This position performs systems analysis, develops features, options, configurations, and design criteria for software enhancements and makes decisions that help the agency achieve its mission in the most effective and efficient means. This position works independently and has a wide range of discretion for decision making related to how systems are configured with direct impacts to end users. This is an FLSA exempt position.

Key Job Responsibilities

• Promote and support agency Core Values of Integrity, Vision, Excellence, Empathy and Proactivity
• Compiles, organizes, merges and maintains a large diverse geographic database comprised of Public Safety mapping information such as but not limited to: addressing, street center lines, response areas, topography, parcels, hydrants and associated records
• Performs a variety of specialized and technical duties such as system design, analysis and programming related to the management of the Center’s Geographic Information System
• Serves as GIS administrator and maintains and updates spatial data management, spatial analysis and GIS integration with SNO911’s technology applications
• Coordinates communication and activities with the Center’s customers, personnel, various governmental and private agencies and the public; attend meetings and prepare reports concerning the Geographic Information System
• Develops performance, operational, spatial and temporal reports and tools to assist with analysis and decisions
• Performs spatial analysis that may include such activities as network modeling, advanced data layer merging, edge matching, buffering and clipping spatial data
• Analyzes information, data, maps, charts and graphs to reveal patterns, trends, hot spots and to ensure the integrity and applicability of information
• Identifies areas where technology can be leveraged to solve an operational challenge or where services can be enhanced
• Coordinates requests from SNO911 staff and member agencies to understand individual needs and requirements for public safety software suites and other systems, including CAD functionality configurations, and responds with action plans
• Acts as agency subject matter expert to analyze complex agency needs and respond with features, options, configurations, and design criteria recommendations for software enhancements
• Works directly with software developers to design, test and further develop software application prototypes and software releases on an ongoing basis
• Configures and implements Police and Fire response plans and related aspects of CAD functional programming and data set management

Qualifications

Knowledge of:

• Skill in the use of ESRI ArcGIS suite of desktop, server.  
• Geographic Information System fundamentals
• Surveying and cartography
• Master Street and Address Guide (MSAG) and Emergency Services Numbering (ESN) and how they interface with Public Safety technology
• Advanced computer skills for the usage of PC based support systems and peripherals
• Working knowledge of SQL and relational databases.

Skill Level:

• Advanced skill to review complex requests and analyze, document and communicate user needs and expectations
• Strong adherence to standards of policy and procedures
• High proficiency in geographic data processing and analysis
• Proficiency using standard GIS software tools
• High proficiency in the operation and configuration of the CAD system

 Ability to:

• Interpret, identify, assess, or diagnose a variety of instructions or information furnished in written, oral, diagram, or other form and plan approaches that respond to problems or challenges;
• Adapt or modify existing systems, procedures, or methods to new situations; to find alternative solutions by weighing alternatives and developing action plans; 
• Understand and translate complex stakeholder needs and their interrelation (911, Fire, Law Enforcement) and make decisions and recommendations on the configurations and workflows that allow the most effective and efficient use of systems and execution of mission
• Lead configuration, testing and optimization of a variety of primary and support systems including CAD, alerting and paging systems, and other integrated software
• Respond to after-hours emergencies for critical system problems

Please see Job Description for complete list of Essential Functions of the Job and KSAs. 

Education & Experience 
A combination of education and related experience sufficient to provide the requisite knowledge, skills and abilities may substitute for education requirements 

• Two (2) or more years of associate or higher experience with direct Geofile database maintenance using ESRI ARC-GIS.  
• Two (2) or more years of experience working as a technical/software configuration specialist or application support specialist of advanced systems in team settings that includes end users and technical staff.  

Supplemental Information

To apply for this position, please attach the following information to your application.The application packet must include:
1) Letter of interest describing how you meet the qualifications

2) Resume

Apply here: www.governmentjobs.com/careers/sno911/

Only applicants possessing the stated qualifications, education and experience will be considered for the position.

SNO911 is an Equal Opportunity Employer.

Due to the nature of this work, candidates are required to successfully pass a thorough, intense and strict pre-employment background investigation.  Failure to disclose pertinent information or attempt to conceal requested information may be grounds for immediate disqualification.  Recent drug use, criminal convictions, unprofessional/inappropriate workplace conduct and other factors may also be grounds for immediate disqualification.

Physical Demands and Working Conditions
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Work is performed primarily in an office environment often under pressure and requires the ability to quickly adjust to changing priorities and demands
• While performing the duties of this job, the employee is frequently required to sit and use a keyboard and mouse
• Travel by various modes of private and commercial transportation within and outside of the region may be required
• Occasional fieldwork may be required 

The statements contained in this class specification reflect general details as necessary to describe the principle functions of this class, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.