Under the general supervision of a section supervisor or office manager, provides clerical staff support and basic technical assistance to a specialized function within a division. This is specialized clerical work requiring skills in filing, word processing, data entry, typing, and customer assistance.
- Compiles and maintains record of section’s transactions and activities. Performs a variety of clerical duties utilizing knowledge of section’s systems and operational procedures and specialized office equipment or machinery.
- Gathers data in accordance with established policy and procedures, compiles and tabulates collected information and enters data into computer terminal or posts to ledger as required. Operates CTR in order to enter, track and retrieve data. Logs information and keeps files of completed work; uses both manual and automated filing systems. Assists section supervisor and professional staff by searching files and records, and by providing needed information.
- Collects, compiles, maintains and updates departmental geographic information. Verifies address-related or other database related information through researching existing records and field checks. Conducts quality assurance of the data prepared for entry into geographic information system.
- Receives inquiries and complaints from the general public and employees in person and on the telephone. Provides information and referral as is necessary, and routes specific request or complaints the appropriate division or staff member.
- Provides basic information to the general public, city employees and other government agencies about the section’s policies, procedures and services. May be required to distribute written hand-outs and booklets about divisional operations. May serve as receptionist on occasion.
- Receives, screens and processes various types of applications, bids and requests for divisional services from the general public and employees. May have to assess specific bids, requests and applications, in accordance with clearly defined guidelines, to determine eligibility, responsiveness and compliance with stipulated regulations or qualifications. Initiates communications with individuals to inform them of final determination. Documents and records all decisions made and keeps section supervisor informed in accordance with standard operating procedures. Schedules appointments for applicants and others needing service.
- Develops various forms, statements, billings and other simple correspondence utilizing computer and associated software programs.
- May be required to perform tasks such as preparing payroll, receiving payments, handling money, issuing receipts and keeping accurate records of transactions. May assist at a counter.
- Performs other related duties as required.
- High school graduation or equivalent, plus two years’ work experience in a related technical position. Experience and training must include data entry and retrieval from a computer terminal and the use of personal computers to do word processing and/or spreadsheets.
Ability to type 40 wpm net and/or proficiency in the use of computers for filing system, word processing and/or spreadsheets, depending on departmental requirements. Preference will be given to candidates whose computer type speed is 40 wpm or greater and who have demonstrated expertise with Microsoft Word, Excel and Access.
- Ability to operate various standard office equipment and other specified technical equipment.
- Demonstrated ability to follow instructions and comply with established policy and procedures. Working knowledge of specialized field stipulated by division.
- Ability to relate with persons from diverse socio-economic and racial/ethnic backgrounds.
- Must have good written and verbal communication skills.
- Ability and means to travel between office and other worksites or locations when necessary to collect or distribute information.
Graduation from high school or equivalency, including course work in trigonometry and/or algebra, and two years of experience in one or more of the following areas: computer-aided design and drafting, GIS, surveying or computer data entry. Two years post-high school training in civil engineering, computer science, GIS, surveying or a related field may be substituted for two years' work experience.
Light physical effort and usually comfortable working positions. Occasional exposure to disagreeable elements and unpleasant working conditions depending on special assignment. May be exposed to discomforts associated with constant monitoring of computer video display screens.
Intermittent exposure to stress as a result of human behavior and various responsibilities.
A TEN YEAR PERSONAL, CRIMINAL AND EMPLOYMENT BACKGROUND CHECK IS REQUIRED FOR THIS POSITION.
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
When you apply, please indicate that you are responding to the posting on My GIS Jobs.