If you're a data expert and energetic people- and service-oriented manager with a commitment to public service this job may be what you are looking for. Metro's on the cutting edge of using data and analytics to inform decisions about the future of greater Portland. The data science client services manager leads a talented team of data and map specialists who are passionate about turning complex spatial and image-based data into useful information by analyzing demographics, making maps, creating data-driven software applications in Metro's "do-it-yourself" platforms (ESRI's AGOL and Portal), and more.
Metro is dedicated to a better future for greater Portland. With a portfolio that spans land and transportation, garbage and recycling, arts and events venues, parks and nature and the Oregon Zoo, Metro's work generates economic and cultural opportunity, protects nature and wildlife, and helps create a great place people want to call home.
As the leader of the client services team you would bring Metro's mission to life in tangible ways that serve Metro's business lines and community, business and government partners. Recent projects include everything from processing aerial imagery to locating Oregon White Oak trees for native species preservation, mapping and quantifying the location and amount of food scraps generated in the metro area, and understanding how urban lands have developed over time to providing maps for the Metro's Parks Master Plan and creating a dashboard that displays the racial makeup of Metro's staff across its various departments.
You would also be part of a Metro department with a reputation for driving innovation. Building on years at the forefront of land-based information systems, today client services staff are leading the effort to advance equity with qualitative and quantitative data and collaborating with a cross-department team to add machine learning and artificial intelligence techniques to Metro's toolkit.
The client services manager plays three key roles:
To be successful in this position you will be:
• a seasoned promoter and project manager ready to serve clients in and outside of Metro.
The successful candidate will be as adept at managing projects (including budgets and schedules), strategic planning and business development as they are with promoting Research Center services, making connections and nurturing productive relationships with internal and external stakeholders. We're looking for a client advocate and a quick study who knows how to capture client needs and frame business requirements for analytic products and new software applications.
• a people person who knows how to motivate and develop talented staff and collaborate with co-managers
The successful candidate will be skilled at supporting collaborative teamwork and assigning and balancing workloads. The client services team includes people with backgrounds in geography, urban planning, data management, transportation planning, and data science.
Reporting to the Research Center Director, the client services manager plays a key role on the Research Center's management team. The management team includes the enterprise services manager, in charge of the data and custom software applications team; the modeling services manager, whose team is focused on long-range transport and land use forecasting; and the Director, who sets overall strategy.
• a strategic thinker and practical innovator.
The client services manager will need to be constantly on the lookout for new and better analytic methods and service delivery practices to support Metro's business lines and equity strategy. The client services division plays a leading role in the Research Center's efforts to build Metro's capacity for high-quality, equity-related data and analytics.
Metro brings people together to shape the future of greater Portland and provides parks, venues, and services that work best across cities and counties. Led by an elected council, this unique government ensures that Oregonians have a voice in land and transportation planning, water and wildlife conservation, garbage and recycling decisions, and arts and event venue management. Metro destinations include the Oregon Zoo, Oregon Convention Center, Portland Expo Center, Portland'5 Centers for the Arts, and Blue Lake and Oxbow regional parks.
Diversity, equity and inclusion
Metro is committed to hiring and supporting staff who reflect the diversity of our communities, and to creating welcoming workplaces. We know diverse voices make the region better and help us fulfill our public mission. Learn more at oregonmetro.gov/diversity
1) Electronic application, 2) resume, 3) cover letter describing your qualifications as they relate to the duties of this position, and 4) written responses to the supplemental questions.
Essential Job Duties
An employee in this position typically performs a full range of duties at a level of complexity represented by the following types of responsibilities. However, these examples do not include all the tasks an employee in this position may be expected to perform.
This position is classified as a Manager II (click to read the full classification) and is not represented by a union. Classification descriptions typically are written broadly and do not include the specific duties and responsibilities of the positions.
Knowledge, skills and abilities
The ideal candidate will have a demonstrated capacity to accomplish the following types of activities:
Client and staff relations
Professional development and coaching
For more information and to apply, please visit: https://www.governmentjobs.com/careers/oregonmetro/jobs/2417039/data-science-client-services-division-manager
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