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1054 IS Business Analyst - Principal (PBT-1054-112711)

San Francisco Public Utilities Commission

San Francisco,  California


IS Business Analyst-Principal - City Distribution Division - SFPUC (1054) - (112711)

1990 Newcomb Ave, San Francisco, CA 94124, USA

  • Full-time
  • Exam Type: Position Based Test
  • Eligible List Type: Combined Promotive and Entrance
  • Fill Type: Permanent Civil Service
  • Work Hours: Regular
  • Job Code and Title: 1054-IS Business Analyst-Principal

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

  • Application Opening: 05/10/2022
  • Application Filing Deadline: 05/24/2022
  • Exam Type: PBT
  • Examination Plan: Supplemental Questionnaire exam weighted at 100% of the candidate's exam score
  • Eligible List Duration: 6 months
  • Certification Rule: Rule of Seven (7)
  • Compensation Range: 1054 IS Business Analyst - Principal
  • Recruitment ID: Eligible List ID - 112711, RTF Code ID - REF7034E


We are the San Francisco Public Utilities Commission (SFPUC). Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at 

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

Diversity, Equity, and Inclusion: 

The City's Department of Human Resources (DHR) is committed to providing a diverse, equitable, inclusive, and belonging environment for the City and County of San Francisco, where all employees and prospective employees experience fairness, dignity, and respect. DHR’s mission is to use fair and equitable practices to hire, develop, support, and retain a highly-qualified workforce. The resources support and expand on the Mayor’s Executive Directive 18-02, "Ensuring a Diverse, Fair, and Inclusive City Workplace." 

To learn more about working at the SFPUC, visit our career site at 

Job Description


The San Francisco Public Utilities Commission’s City Distribution Division (CDD) is responsible for directing approximately 322 employees in the operation and maintenance of the water distribution system within the City and County of San Francisco. These activities include, but are not limited to: operating and maintaining 9 pump stations, (16 hydro stations), 13 reservoirs, 8 storage tanks, 20 regulators as well as other ancillary appurtenances and equipment; installing, repairing and maintaining 1,266 miles of water distribution mains including service connections and meters; four water systems (potable, ERWS, recycled, G.W.);  engineering and designing new main and feeder extensions; managing the flora and fauna on over 1,000 acres of city owned property and rights-of-ways; and responding to all two-alarm or greater fires to assist the Fire Department in maintaining adequate water volume and consistent pressure while fighting fires.


Under general direction, provides direct ongoing supervision to other IS Business Analysts, or serves as the top technical authority for one or more related specialties, or provides technical leadership and direction and assumes technical responsibility for the completion of major projects; performs or oversees all or most of the systems development life cycle and ongoing administration functions, including needs analysis, cost-benefit analysis, structured systems analysis and design, feasibility analysis, technology and software assessment, telecommunications needs analysis, project planning and management, system installation, implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation assessment and administration; directs and participates in complex studies.

The essential job functions may include, but are not limited to, the following:

  • Maintain and update CDD’s GIS databases, incorporating data from various sources and publishing the data into desktop and mobile applications to ensure continuous support to current mission critical programs.
  • Define, implement, maintain and manage a GIS program for CDD, including developing policies and procedures and train end users.
  • Manage GIS software integration projects.
  • Identify GIS improvements in business processes through automation; make recommendations for new procedures and applications.
  • Manage GIS software integration projects to expand end user access to GIS, by integrating the ESRI based GIS systems with other enterprise systems and making GIS data available on desktop and mobile devices. 
  • Define GIS system requirements; design, code, test and debug systems; train users on new applications.  Maintain an enterprise which supports multi-user editing, with defined roles which give database privileges based on organizational roles. 
  • Provide advice on the functionality of new programs and compatibility of modifications to ensure user needs are met. 
  • Evaluate software and hardware products on multiple platforms; make recommendations for GIS compatibility, based on user requirements and systems analysis. 
  • Incorporate data in a variety of data formats including .dwg, .kml, and ESRI geodatabases to develop products on for use on multiple platforms including ESRI’s ArcGIS Online and ArcGIS Server.
  • Provide GIS base mapping for CDD Engineering projects.    
  • Publish map services and create web maps using ESRI ArcGIS server and ArcGIS Online to be used on desktop and mobile applications.
  • Design, deploy and maintain mobile GIS applications for use on phones and tablets, on both Android and IOS operating systems, for both viewing and collecting GIS data, to support field staff and mission critical programs.
  • Perform other related duties as required.


If you are interested in this job, we are looking for people that have the following minimum qualifications:  


An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].


Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.


Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of ten (10) semester / fifteen (15) quarter units in computer science or a closely related field.

Special Conditions:

  • Two (2) years verifiable and recent experience in supervision or project lead of an IT project in a large-scale (multi-departmental) and with enterprise applications within information technology organizations.
  • Two (2) years verifiable and recent experience in Geographic Information System (GIS) using ESRI products (Arcview, ArcInfo, ArcGIS, MapObjects, ArcIMS) performing analysis, design, development, testing, implementation, and production support for GIS applications.

The above minimum qualifications reflect special conditions associated with the

position(s) to be filled. They may differ from the standard minimum qualifications associated with this class code.

Verification of Education and Experience: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at how-to-verify-education-requirements 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. 

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. 

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

HOW TO APPLY: Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process. 

Select the “I’m Interested” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

If you are having trouble with the application, please visit Smart Recruiter's FAQs or email It is suggested you use Google Chrome or Microsoft Edge web browser to submit the application.  

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, David Jung at

Please note: all your information will be kept confidential according to EEO guidelines 

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

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